Unmatched Commercial Property Management
Explore the TOK Commercial difference, where excellence in commercial property management is not just a commitment but a cornerstone of our identity. With a reputation built on precision, reliability, and a client-centric approach, TOK Commercial offers unmatched commercial Property Management services.
As an Accredited Management Organization (AMO®) recognized by the Institute of Real Estate Management (IREM®), we bring a wealth of experience, responsive leadership, and a proactive philosophy to every facet of property management. From tenant and vendor relations to financial reporting and sustainable practices, our dedicated team ensures that your commercial real estate assets thrive and reach their maximum potential.
Meet Our Team
Property Management Brochure
A PROACTIVE APPROACH TO COMMERCIAL PROPERTY MANAGEMENT & MAINTENANCE
TOK Commercial takes a comprehensive and hands-on approach to property management and maintenance services, distinguishing us from other commercial property management companies. Our strategy encompasses various key elements to ensure the longevity and optimal functionality of commercial properties.
Our innovative approach to work orders sets us apart. Unlike companies solely focused on technology, we prioritize direct communication and capable personnel. Tenants can easily submit work orders by contacting their Property Manager fostering deep connections and avoiding the pitfalls of automated systems.
In the day-to-day operations, our experienced and professional maintenance team partners with property owners to enact preventive maintenance programs. We proactively identify and address potential issues before they escalate and meticulously review site plans, conduct backflow inspections, and inspect fire/life safety measures. We prioritize tenant requests and collaborate with contractors for regular inspections. With a 24/7 on-call service, we ensure immediate responsiveness to emergencies, further solidifying our commitment to property care.
TOK Commercial remains committed to prioritizing effective problem-solving, personalized rapport, and transparent reporting, providing clients with peace of mind and delivering the highest standard of commercial property management and maintenance services.
ADVANCING CLIENT & FINANCIAL REPORTING IN PROPERTY MANAGEMENT
TOK Commercial takes a proactive, progressive approach to client and financial reporting. Our financial oversight is designed to offer clients more than just numbers; it provides professional, objective insight into their property portfolios. Unlike distant, impersonal accounting teams, our property management accounting professionals work closely with property managers to understand the unique needs of each client’s property and portfolio.
Monthly financial reporting is a cornerstone of our service. We go beyond standard financial processes, handling payroll processing, accounts receivable, accounts payable, and ensuring timely invoicing and payments. Our commitment extends to providing clients with comprehensive annual financial packages, tailored to meet the specific requirements of both property owners and their financial advisors.
TOK Commercial utilizes Yardi, an integrated software package that facilitates seamless collaboration between property management and accounting teams. This tool allows us to work from the same page, ensuring real-time synchronization of financial information. Budgets are meticulously created, invoices are accurately coded, tenants are efficiently billed, rents are seamlessly received, and monthly financial reports are generated within the Yardi software program.
Our approach reflects our dedication to understanding the nuanced needs of individual property owners, fostering trust through transparent and efficient processes, and utilizing cutting-edge technology. At TOK Commercial, we redefine client and financial reporting in property management by combining expertise with innovation.
ELEVATING TENANT RELATIONS IN COMMERCIAL PROPERTY MANAGEMENT
TOK recognizes that tenants are integral stakeholders in the success of any commercial property, which is why we prioritize open communication, swift issue resolution, and a commitment to tenant satisfaction.
Our team is dedicated to being accessible and responsive to tenant inquiries, ensuring that communication channels remain open. This accessibility creates a positive and collaborative property management experience for both landlords and tenants. We go beyond the conventional landlord-tenant relationship by actively engaging with tenants, understanding their unique needs, and creating an environment that encourages tenant retention.
OPTIMIZING OPERATIONS: VENDOR MANAGEMENT EXCELLENCE
TOK Commercial prides itself on our strategic approach to vendor management, fostering robust relationships with a network of trusted property vendors. This commitment enables us to offer our clients the distinct advantage of preferred pricing on essential services, including landscaping, HVAC (Heating, Ventilation, and Air Conditioning), and property insurance.
A PHILOSOPHY OF SUSTAINABILITY
At TOK Commercial, we meticulously balance conservation, stewardship, and economics in the properties we represent. This approach not only benefits our clients and their commercial real estate assets but also contributes positively to our community. Our commitment to conservation urges us to think globally while acting locally, emphasizing the responsible use of natural resources such as water, air, trees, and grass within our managed properties.
We strive to enhance efficiency and lower operating costs, aiming to add maximum value to each property under our management. Our goal is to be a good steward of natural resources and also create a positive economic impact for our clients. For instance, our vigilant monitoring of energy consumption has led to modifications resulting in a remarkable 38% reduction in annual energy costs for select office properties within our portfolio.
Through active memberships, affiliations, and continuous best practices analysis, we remain at the forefront of sustainable practices. By staying current with evolving sustainability trends, we enhance efficiency, reduce operating costs, and improve the long-term value of the properties we manage, reflecting our unwavering commitment to a sustainable and responsible future.
ACCREDITED MANAGEMENT ORGANIZATION®
We are proud to be recognized as an Accredited Management Organization (AMO®) by the Institute of Real Estate Management (IREM®). Being an Accredited Management Organization (AMO) is a prestigious designation awarded by the Institute of Real Estate Management (IREM). The accreditation signifies that TOK’s property management team has met high standards of professionalism, ethics, and performance in the real estate management industry.
To achieve AMO status, our property management team was evaluated against stringent criteria set by IREM. TOK Commercial’s AMO status certifies our proficiency in areas such as legal compliance, financial management, client relations, and property operations.
AMO firms are held to a high ethical standard. They must adhere to a code of conduct that prioritizes integrity, transparency, and fair business practices. Clients and property owners can trust that an AMO-accredited firm, like TOK Commercial, adheres to best practices in the industry.